November 13, 2020
Understanding Web Hosting and Managed Services
Our clients often ask "I'm already paying for web hosting, so why do I need to pay additional when I need support or ask for updates to my website?" It's important to understand what your web hosting service entails. First, it obviously covers hosting of your website files so your customers can access your website over the internet. It also includes important things like ongoing server maintenance & updates (e.g. security patches and software updates), incremental backups (in the event of data loss), security certificates & renewal, and domain name registration & renewal. And, because we own and manage our own web hosting infrastructure, we invest a considerable amount of money to ensure we're providing you with a reliable and secure web hosting experience.
Now that we've covered Web Hosting, what exactly are Managed Services? Managed Services covers everything that is involved with supporting your existing website. For example, when you need site updates, training, changes, and/or support, we have our friendly HighRock Support Team standing by ready to assist. This ongoing assistance (i.e. Managed Services) is billed at our standard hourly rate. And, we recently introduced a new Support Ticket System that makes it easier that ever to track and respond to your tickets.
Learn more about how you can save by signing up with our Managed Services Preferred Plan.
by Dave Schleigh, Founder & President
Dave is a graduate of the University of Maryland Baltimore County (UMBC), with a degree in Physical Geography and minor in writing. After college, he went to work for the City of Baltimore Development Corporation (BDC) where he was the Art Director. In 2005, Dave partnered with friend and entrepreneur Rich Daughtridge to launch a new marketing firm, HighRock Studios. Together, they assembled a talented team of creatives, marketers, and problem-solvers to work as an extension of our client’s team. In the following years, Dave co-founded several ventures including Warehouse Cinemas, Warehouse Tap Room, Leitersburg Cinemas, Waynesboro Theatre, and LeftBrain Technology.
Now president of HighRock, Dave still enjoys helping to craft creative and innovative solutions that elevate our customers businesses, as well as ensuring that HighRock is as a great place to work for employees. Dave resides in Howard County, Maryland with his wife Jaci and daughter Evelyn.